We offer a 100% quality guarantee, not a 100% money-back guarantee. All products are final sale. We are not allowed to accept returns or issue refunds.
The 100% quality guarantee means any significantly factory defective items are accepted for exchange within 7 days from the confirmed date of delivery. We require that customers notify us of any problems with merchandise within 48 hours of receipt. Exchange items must be in their original packaging, in as-new (unworn) condition with receipts. All exchanges are issued as store credit (gift card). Exchanges are not available for any product after 7 days. To submit an exchange request, simply message us through our Contact Us page.